Offers (2)

New customers
Call Center Pilot - free training and 1 month of service
FREE

Try us for free! Offer includes:

  1. Free training for up to 15 agents.
  2. First 30 days of production waived.

OP360 implementation includes leaders from recruiting, operations, reporting, quality analysis, training, workforce management, and IT. We will do the heavy lifting.

$50,000
Up To
New customers
Contact Center Consultancy - free time with CX experts
FREE

Do you need help with capacity analysis, quality frameworks, training curriculum, technology questions or have general inquiries about CX outsourcing and it's benefits? OP360 will match our industry experts with your specific area of interest and provide free insight to solve your specific issue.

$10,000
Offer Value

Basic Info

Do you need help with customer support?

Are your support costs too high? Is your support team keeping up with demand?

OP360 provides contact center outsourcing services supporting over 50 companies with 4500 agents from multiple locations throughout the globe. Our staff are trained to manage inbound, outbound, technical support, chat, and email.

Why work with us

Our results speak for themselves—we instantly improve CSAT while reducing the cost of customer service by 60%.

An American company with owners who understand the importance of outsourcing, we have built the foundation of our entire company around the success and well-being of our staff. Our employee satisfaction of 95% is the highest in the industry. Over 50% of our agents come from internal referrals.

Our clients agree with our approach. Our overall client satisfaction rate is 4.5 stars. Instantly expand your team with subject matter experts: Recruiting, Operations, Reporting, Quality Analysts, Trainers, Workforce Management, and more.

We are so confident in our success, we are offering free initial training and one month of free service, a $50,000 savings.

Requirements: Minimum team size of 15.

Clients (13)

Wayfair

Internet Software & Services

Wayfair Inc. is an American e-commerce company that sells furniture and home-goods. read more

VENUS Fashion

Venus is an American online and catalog fashion retailer headquartered in Jacksonville, Florida. read more

Ibotta

Internet Software & Services

Ibotta is an American mobile technology company based in Denver, Colorado that enables users with its smartphone app to earn cash back on in-store, mobile app, and online purchases with rece... read more

Examity

Flexible and secure online proctoring for you and your test-takers. Our platform offers a variety of proctoring styles for education, employers, and certification providers worldwide. read more

Brochure

Video

Company focus

Services

Accounts, Financing and Taxation
Sales and Customer Support

Industries

Banking
Computer Games
Computer Hardware
Computer Software
Consumer Goods
Consumer Services
Cosmetics
Education Management
E-learning
Entertainment
Financial Services
Food & Beverages
Health, Wellness and Fitness
Hospitality
Insurance
Legal Services
Leisure, Travel & Tourism
Outsourcing/Offshoring
Restaurants
Retail
Staffing and Recruiting
Transportation/Trucking/Railroad
Venture Capital & Private Equity

Projects or Case studies (2)

OP360 exceeds TV network retailer's customer experience during COVID-19 pandemic

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Leading TV network based retail leader uses OP360 to manage customer experience during COVID-19 pandemic

OP360 increases B2B membership for American home goods company

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American home goods e-commerce company uses OP360 to increase membership to B2B program

Contacts

Jacqueline Mistretta Avatar

Jacqueline Mistretta

Associate Director, Strategic Partnerships

Social Media